Frequently Asked Questions
1. So wait, shipping is really included?
Absolutely! Our goal is to make it simple for you to send someone a special little something to show that you are thinking of them. No one likes to see the words “plus shipping” so we have completely taken that out of the equation for our customers.
2. When will my surcee ship?
Please allow 1-3 business days, excluding holidays. Depending on where your surcee is headed, it should be received within 7-10 business days. You will have the option to purchase expedited shipping at checkout.
3. Can I cancel my order?
Since each surcee is custom with included wrapping and enclosure card, all sales are final. Trust us though, the gift you chose will put a huge smile on someone’s face.
4. Can I send myself a surcee?
While The Surcee Shoppe is aimed at gift giving, we won’t stop you from sending yourself one. Each surcee is gift wrapped and includes an enclosure card, but we get it, every now and then you have to treat your self!
5. What occasions call for a surcee?
There is no occasion too big or too small for a surcee. The possibilities are endless, but we will share a few of our favorite occasions with you:
birthday, new home, job interview, new puppy, engagement, or even just a bad week.
6. Will you ship internationally?
Currently we are only shipping within the continental United States
7. What is included with each surcee?
Each surcee includes shipping and an enclosure card. You select the enclosure card to best fit the recipient and the occasion. Gift wrapping is also complimentary. Your chosen gift will be wrapped just as if it had been purchased from a brick and mortar gift shop.
8. Can I send multiple gifts to one person?
The only thing better than one surprise is two! If there are multiple items you wish to send, simply select the same enclosure card for each gift added to your cart. Provide your custom message for the first enclosure and type “add to gift” in the message field for the other items in your cart. We will wrap everything together.
9. How is the gift wrapped?
Wrapping varies by size and shape, but we promise that your surcee will be received in a way that is just as special as if it had been hand delivered to them.
If you have any other questions, please reach out to firstname.lastname@example.org